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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States, Canada and other copyright laws, and is the property of www.safetybasics.com. The collective work includes works that are licensed to www.safetybasics.com. Copyright 2009, www.safetybasics.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.safetybasics.com or purchasing www.safetybasics.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.safetybasics.com or to purchase www.safetybasics.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.safetybasics.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of www.safetybasics.com used in the site are trademarks or registered trademarks of www.safetybasics.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.safetybasics.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.safetybasics.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.safetybasics.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
www.safetybasics.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.safetybasics.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.safetybasics.com product is mistakenly listed at an incorrect price, www.safetybasics.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.safetybasics.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.safetybasics.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.safetybasics.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

www.safetybasics.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.safetybasics.com.

Purchase Order and Payment terms
  • For purchase orders, please contact us directly to have your purchase order approved and processed.
  • For approved purchase orders we provide a 30 day payment terms from the time the invoice is sent to you.
  • Any discrepancy on the invoice must be reported within 7 days of receipt.
  • Please note : Over due invoices are automatically subject to 2% service charge per month starting from due date. Additional days will be charged as a full month up to the date the invoice is received by us.
  • Over payment of taxes must be claimed by buyer through their accounting.

    Shipping Method
    Once you have placed your order with us, we will ship your order out from our warehouse within 24 hours. Your order will be shipped via ground service which normally takes 5 - 10 working days to delivery after it's been shipped. If the item is out of stock, we will contact you. Please check the availability of the item under the item information page. Please note that we cannot guarantee shipment time since the courier service provider will not do this. Most courier services offer their ground service with 5 - 10 working days delivery. If you would like a rushed order and need a quote for a different delivery service, please call us or email us at service@safetybasics.com for a quote.

    Order rejected at time of delivery
    If you reject your order at the time of delivery, you will have to pay the shipping cost/charge on the invoice for shipping these goods. If you plan to reject the delivery for any reason, please advice use before hand if possible. For whatever reason, if you reject the delivery then you are accountable for all shipping costs.

    Return Policy
    For all returns :
  • Contact us WITHIN 5 working days of receiving the goods. We can track all packages and delivery dates. If you contact us after after 5 working days, we cannot provide a refund.
  • Please do not open or remove the item from it's original packaging. We do not sell second hand goods. If you open the packaging, the goods are classified as second hand and we cannot provide a refund.
  • Send an email to : service@safetybasics.com and include the word RETURN and your order number in the email title. Include your order details and reason for return in the message to us.
  • Our service team will reply back and provide you with an RA (Return Authorization) number and advise correct mailing address. Note that products are shipped out from any of our two warehouse locations so you need to know which address to ship the item back to. Sending a package back without obtaining an RA number could potentially result in additional charges. Returns will not be accepted without an RA number from us first.
  • When shipping the product back to us, you must ship it with a tracking number and request for a signature on delivery. This is for your own benefit. If you are unable to track a package or prove that it was delivered to our given warehouse, we cannot give you a refund. Product must be received back by our warehouse within 20 days of delivery to you.
  • Please email your tracking number to : service@safetybasics.com
  • When our warehouse confirms the item has been received in it's original packaging without having been opened and without any damages, we will refund the full cost of the item (less original shipping costs and a return handling fees) back onto your credit card used for the purchase. We will send you a confirmation email.
  • Purchases of respiratory masks, smoke hoods, hand sanitizers or other hygiene products are NOT returnable for safety reasons.
  • Handling fees:
    Stretchers Under $200, there is a return handling fee of $6.95
    Stretchers over $200, there is a return handling fee of $20.00

    Please contact customer service for more information on returning an item.
    Email: service@safetybasics.com

    Currency Used
  • US dollars.

    Use of Site
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.safetybasics.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    Participation Disclaimer
    www.safetybasics.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.safetybasics.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.safetybasics.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.safetybasics.com in its sole discretion.

    You agree to indemnify, defend, and hold harmless www.safetybasics.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

    Third-Party Links
    In an attempt to provide increased value to our visitors, www.safetybasics.com may link to sites operated by third parties. However, even if the third party is affiliated with www.safetybasics.com, www.safetybasics.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.safetybasics.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.safetybasics.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).